Bluehost Web Hosting Help
Email Troubleshooting - Emails Suddenly Disappearing
There can be several reasons for why your emails seem to have suddenly disappeared.
It is possible someone logged in and deleted or moved the emails. Check your other folders, especially Spam and Trash.
POP Access Used
If you made a POP3 connection via Outlook or another mail client, then the emails may have been moved to the computer which made the POP3 connection. Check the Outlook or other mail client on that computer.
To prevent this from happening, be sure to set your POP3 account to leave copies of messages on your server. In Outlook, this is found at Tools > Accounts > Edit the email account > More Settings > Advanced > check box for Leave a copy of messages on the server.
Accessing the Wrong Account
This mistake is much more common than you think. Be sure you are using your full email address for the user name when you login. If you put your cPanel username, you will be in the wrong place.
Again, the user name you login with must be an entire email address, like firstname.lastname@example.org. If you are not putting the @example.com part, then you will not see the correct inbox.
Third Party Scripts
Some scripts by default use POP3 to retrieve emails from the server. It is recommended to use IMAP for retrieving your your emails. You will need to consult your developer regarding the setup and/or configuration of said script(s).
Recommended Help Content
How to Delete a Mass Amount in an Email Account
There are a large number of emails or spam that need to be deleted from an email account.
Email Troubleshooting General
General Email issues where should I start?
Can't receive emails? Here are a few things to try.
Related Help Content
Email Account Setup
This article explains the steps to set up an email account on your domain.
Email Account Setup
Learn how to create an email account associated with your domain name
Email not sending from Client or Webmail
Trying to send out emails from multiple email accounts fail from both webmail and third party email clients. Possible Reasons: The maximum emails per hour has been exceeded. This can be caused by forw
Email Management - Account-Level Email Filters
Account level Filters.
. Click the SquirrelMail logo. This takes you to the main interface screen for SquirrelMail. Click 'INBOX' from the folders on the left. Now, you can read the emails you've received. Here is the place
. Click the RoundCube logo. This takes you to the main interface screen for RoundCube where your Inbox will be displayed. On the left are your email folders, by default, RoundCube will always show you
Email Troubleshooting Sending
Can't send emails? Here are a few things to try.
Email Accounts - Change the Mailbox Size Quota
Where do I Change my Mailbox (Size) Quota? How do I Increase or Decrease Mailbox (Storage) Quota?