Bluehost Web Hosting Help
Email Security Warning When Using SSL
"The server you are connected to is using a security certificate that could not be verified. A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. Do you want to continue using this server?"
There are two ways to resolve the issue, you will either need to trust the SSL Certificate or use the servers hostname as your server, e.g. box465.BlueHost.com.
Below are the instructions on how to change the settings for the most frequently affected email clients.
Mail on OS X
- When prompted to review the certificate, click the Show Certificate button.
- Check the checkbox to Always trust *.BlueHost.com when connecting to mail.example.com
- Click the Continue button to accept the new SSL certificate.
Once done you should be able to continue using the SSL Certificate without any problems for any email account on this computer using the mail.example.com email servers.
For more information please see Apple's article: http://support.apple.com/kb/PH11706.
- From the File menu, choose Account Settings.
- Double click your account, or click the account once and then click, Change.
- Change your Incoming mail server and your Outgoing mail server (SMTP) to box465.BlueHost.com
- Click the Next button to test the new settings.
- Once the settings test successfully, click the Close button.
- Click Finish to complete the changes.
- From the Menu Bar, choose Tools, then Options(On a Mac choose Preferences, from the Thunderbird menu.)
- Choose the Advanced panel.
- Then click the Certificates tab.
- Click View Certificates, then choose the Servers tab.
- Click the Add Exception button.
- Enter your server name followed by the port number, e.g. https://mail.example.com:993.
For more information please see Mozilla's article: https://support.mozilla.org/en-US/kb/add-security-exception.
Recommended Help Content
Purchasing or Renewing SSL certificates
How to renew an existing SSL certificate--or purchase a new one, within your cPanel (updated 150 days ago)
BlueHost.com HTTPS Security Error
When you try to use BlueHost.com over a secure form it will tell you that email it sends will not be encrypted. (Happens more often with Firefox) (updated 2091 days ago)
Webmail Secure Login
Instructions for how to log into webmail securely (updated 73 days ago)
Related Help Content
Basic Site Security Checklist
What can I do to increase my Site Security while hosting with Bluehost? (updated 719 days ago)
Email not sending from Client or Webmail
Trying to send out emails from multiple email accounts fail from both webmail and third party email clients. Possible Reasons: The maximum emails per hour has been exceeded. This can be caused by forw (updated 60 days ago)
FTP setup using Secure FTP (SFTP)
How do I use a secure FTP connection? (updated 935 days ago)
Email Accounts - Add, Delete and Manage
Where do I Add, Delete and Manage Email Accounts? (updated 1410 days ago)
421 Unexpected Failure
Explanation of error's cause and how to resolve it. (updated 880 days ago)
How to use the Free Shared SSL Certificate
How do I use the free shared SSL Certificate? (updated 61 days ago)
Email Setup with Thunderbird
Configuring your email client: Thunderbird (Mozilla) (updated 931 days ago)
SSL Installation of Self-Signed Certificate
I need to have an SSL Self-Signed Certificate installed for my domain. (updated 60 days ago)