Bluehost Web Hosting Help
DNS Entry Already Exists - Error Message in WHM
When trying to add a new domain in WHM, you may get an error like this.
Account Creation Status: failed
Sorry, a DNS entry for example.com already exists, please delete it first
(from all servers in the dns cluster)
This means that a DNS Zone File already exists for this domain. To fix this do the following:
- Click Delete a DNS Zone (in the WHM left-hand menu)
- Remove the domain name you are trying to add.
- Reattempt the account creation.
If you are uncomfortable fixing this error yourself, feel free to contact our support staff and we will be glad to assist you.
If you would like assistance, feel free to contact us by phone, live chat or create a ticket so we can help.
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