Bluehost Web Hosting Help
DNS Entry Already Exists - Error Message in WHM
When trying to add a new domain in WHM, you may get an error like this.
Account Creation Status: failed
Sorry, a DNS entry for example.com already exists, please delete it first
(from all servers in the dns cluster)
This means that a DNS Zone File already exists for this domain. To fix this do the following:
- Click Delete a DNS Zone (in the WHM left-hand menu)
- Remove the domain name you are trying to add.
- Reattempt the account creation.
If you would like assistance, feel free to contact us by phone at (888) 401-4678 or live chat.
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