Bluehost Web Hosting Help

Outlook Error codes and Messages

An unknown error has occurred.

IMAP and POP3 Error Code:

An unknown error has occurred. Subject 'test'

Account: 'mail.domain.com', Server: 'mail.domain.com', Protocol: SMTP, Server Response: '550 External MTA's must be authenticated in order to send e-mails', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69

Solution for error: This code is tell you that the Outgoing Server Requires Authentication needs to be checked.

The connection to the server has failed.

IMAP and POP3 Error Code:

The connection to the server has failed. Account: 'mail.domain.com', Server: 'mail.domain.com', Protocol: SMTP, Port: 255, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

Solution for error:The port number is incorrectly set to 255. The correct port should be set to port 25 or 26.

Note: Not all errors are the same in POP and IMAP, the error codes listed below are common issues that reflect different error codes between POP and IMAP.

The server has rejected your login.

IMAP Error:

The server has rejected your login. Please verify that your user name and password are correct.

There was a problem logging onto your mail server.

POP3 Error:

There was a problem logging onto your mail server.

There was a problem logging onto your mail server. Your Password was rejected. Account: 'mail.domain.com', Server: 'mail.domain.com', Protocol: POP3, Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Solution for error:These errors are caused by either not using the full email address as username or needing to reset the password on the email account

The host 'mail.domain.com' could not be found.

IMAP Error:

The host 'mail.domain.com' could not be found. Please verify that you have entered the server name correctly.

POP3 Error:

The host 'mail.domain.com' could not be found. Please verify that you have entered the server name correctly. Account: 'mail.domain.com', Server: 'mail.domain.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0

Solution for error:The domain could be misspelled, could be propagating/unregistered or the email server could be down. The best solution is to use correct domain and spell correctly, and if still not working then use the server's IP instead.

General authentication failed.

IMAP Error:

General authentication failed. None of the authenticated methods supported by your IMAP server (if any) are supported on this computer.

Unable to logon to the server using Secure Password Authentication.

POP3 Error:

Unable to logon to the server using Secure Password Authentication. Account: 'mail.domain.com', Server: 'mail.domain.com', Protocol: POP3, Server Response: '-ERR Invalid command.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC18

Solution for error:The user has Log on using Secure Password Authentication checked. Needs to uncheck Secure Password Authentication.

The connection to the server has failed.

IMAP Error:

The connection to the server has failed.

POP3 Error:

The connection to the server has failed. Account: 'mail.domain.com', Server: 'mail.domain.com', Protocol: POP3, Port: 1100, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

Solution for error:The incoming port is incorrect. The correct port number should be 110 for POP3 and 143 for IMAP.

Your server has unexpectedly terminated the connection.

IMAP Error:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

POP3 Error:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.domain.com', Server: 'mail.domain.com', Protocol: POP3, Port: 110, Secure(SSL): Yes, Error Number: 0x800CCC0F

Solution for error:The user is using a secure (SSL) connection, but has set a regular incoming port number. The correct port numbers for using SSL should be 993 for IMAP and 995 for POP3.

Your specified Root Folder of 'public_html' could neither be found nor created.

IMAP Error only

Your specified Root Folder of 'public_html' could neither be found nor created. Please verify that your Root Folder Path is correct, and that your IMAP account is properly configured.

Solution for error:The user tried to set the "Root folder path:", but this should stay blank. Once again, this an error for IMAP only.

Official descriptions from Microsoft

0x800CCC65

This error code is indicative that a local firewall such as Zone Alarm or anti-virus software such as NOD32, Norton Antivirus, or McAfee is blocking outgoing connections to your mail server. Try disabling any of this software and see if this error still persists.

0x800CCC67

This error is mostly attributed to one of a few things: the ISP is blocking port 25, a local firewall or anti-virus program is blocking SMTP communication or the account in Outlook is setup incorrectly.  Please change the SMTP port from 25 to 26, disable any firewalls or anti-virus software.

0x800CCC78

Your sender address must be a full email address not simply a username. Please set up your account in Outlook/Outlook Express to use a full account name such as username@mydomain.com instead of simply 'username'

0x800CCC79

Please make sure that your client is set up to authenticate SMTP before POP as this is what the error code 0x800CCC79 indicates is the problem.

0x800CCC92

Please access your cPanel as the error 0x800CCC92 indicates, there may be a problem with the password for the email account in question or that the email account has become corrupted.

0x8004210B

Please check the following Microsoft Documentation link as this is a client-side issue: http://support.microsoft.com/kb/827349 .

0x8004210A

Please check the following Microsoft Documentation link as it is client-side: http://support.microsoft.com/kb/827349 .

0x800C0133

Please check the following Microsoft newsgroup link as it seems that your Outlook Express mail store is corrupt: https://www.microsoft.com/communities/newsgroups/en-us/...

If that does not work, please see this link for information on disabling your virus scanner's Outlook Express integration. http://www.microsoft.com/communities/newsgroups/en-us/...

0x800CCC19

Please check the following Microsoft Documentation link as it it seems to be a client-side problem with local anti-virus software: http://support.microsoft.com/kb/813518 .

0x800CCC0D

Please check the following Microsoft Documentation link as it describes common work fixes for the error you're experiencing: http://support.microsoft.com/kb/813514 .

0x800CCC0E

Please check the following Microsoft Documentation link as it describes how your ISP is blocking ports needed for email access: http://support.microsoft.com/kb/191687 .

0x800CCC0F

Please check the following Microsoft Documentation link as it could be due to many things client-side from local firewalls: http://support.microsoft.com/kb/813514 .

0x800CCC0B

Please check the following Microsoft Documentation link as it describes common work fixes for the error you're experiencing: http://support.microsoft.com/kb/827349 .

Most Common Error Code Causes and Quick Troubleshooting Solutions

The following are the most common causes to the codes listed in the article above :

  1. Your email client is mis-configured
  2. Your ISP is blocking access to port 25
  3. There is a DNS problem with your ISP
  4. There is an error with SMTP on one of our servers

Below you will find the most common solutions to fix the above problems:

  1. Shutdown and restart your computer.
  2. Complete email address for Email Address & User ID.
  3. POP, IMAP, SMTP will be mail.your-domain-name.com.
  4. Make sure Outgoing server has selected Requires Authentication.
  5. Change the Outgoing Port from 25 to 26. Many ISPs are now blocking port 25 to prevent their clients from spamming.
  6. Temporarily turn off all virus and/or firewall software.
  7. Try the ISP's outgoing mail server if the problem persists.

Knowledgebase Article 27,029 views bookmark tags: email outlook (updated 850 days ago)


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

Email Setup with Outlook Express - Do Not Keep a Copy of Messages on the Server

How Do I Make Sure That My Outlook Express is Not Set Up to Keep a Copy of My Messages on the Server? (updated 442 days ago)

Email Returned Error: Speed Limit Exceeded

Why do my email messages keep getting returned? (updated 23 days ago)

Duplicate Messages in Outlook 2002

Why Am I Getting Duplicate Messages in Outlook 2002? (updated 1439 days ago)

Related Help Content

I cannot send email from Outlook 2003, receive is working.

You can try sending the email on port 26, which is an alternate SMTP port and see if that works for you. For outlook: (updated 731 days ago)

Email Setup with Outlook 2002

How do I add my Bluehost email account to Outlook 2002? (updated 1199 days ago)

Disabling Microsoft Outlook Third Party Plugins

Microsoft Outlook supports third party plugins (aka add-ins) to allow for such things as email virus scanning. Such plugins can cause problems, such as causing Outlook to time-out when trying to retri (updated 2056 days ago)

Outlook Malfunctioning

Guide to common issues with Outlook and how to troubleshoot them (updated 836 days ago)

Email Setup with Outlook 2003

Configuring your email client: Outlook 2003 (updated 618 days ago)

Email Setup with Outlook Express 6.0

How do I add my Bluehost email account to Outlook Express 6.0? (updated 1199 days ago)

Email Setup with Outlook Express

Configuring your email client: Outlook Express. (updated 590 days ago)

Email Setup with Outlook 2000

How do I configure email accounts in Outlook 2000? (updated 2053 days ago)