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Wordpress: White Screen of Death


Wordpress is one of the most versatile applications around. However due to 3rd party scripts, plugins, and themes, WordPress can occasionally have problems. These problems usually break the php process and a white page is shown with no error. While the causes of this error vary; there are typically two fixes that will resolve the issue. The following article we will demonstrate how to disable all the plugins and reset the theme.

It is recommended that you attempt to reset both the Theme and Plugins back to default to resolve a WSOD error.

Disabling WordPress Plugins

The best way to disable all of the WordPress plugins is to do so in the database itself.

  1. Login to your cPanel and scroll down to the Database Tools section. Click phpMyAdmin.
  2. Web Root
  3. Locate the correct WordPress database.
  4. Web Root
  5. Browse the wp_options table.
  6. Web Root
  7. Go to the second page, find the active_plugins row, and click Edit.
  8. Web Root
  9. Erase the text from the option_value column and click Go.
  10. Web Root
  11. This will deactivate all of the plugins on your site. Make sure to clear your cache, then view your site. You can enable your plugins one at a time to see if one of them was causing the issue.
    Note: You will need to get the site working to activate plugins. When it is working go to the WordPress dashboard and click the plugins link. You will be given a list of plugins that are installed on your site. Simply click activate under the plugin you want to activate again.

Changing The WordPress Theme

  1. First, login to your cPanel
  2. Scroll down to the Database Tools section, open phpMyAdmin.
  3. phpMyAdmin
  4. Locate the correct WordPress database.
  5. wp-options database
  6. Browse the table wp_options.
  7. wp-options options
  8. Go to Page 2 and locate the rows titled template and stylesheet.
  9. wp-options rows
  10. Change both of these to default.

Once you have followed these steps, make sure to clear your cache and then visit your site.

How to Find Out Which Database Your Site is Using

Don't know which database belongs to your WordPress site? There are a few options.

Open the File Manager again and locate the "wp-config.php" file in your site root directory. The top part of this file will have a line that defines the database "define('DB_NAME', 'database_name');"

If you are unsure which database your WordPress install is using, you can check through Mojo Marketplace. From your cPanel, scroll to the Mojo Marketplace section and click My Installs. This will show you all of your currently installed scripts. Simply locate the install you need, then click Advanced. This will load a window that will show you the name of the database, the database user, and the database prefix.

wp-options rows
wp-options rows
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