Bluehost Web Hosting Help

Network / Server Uptime Agreement

Problem:

Network / Server Uptime Agreement

Solution:

We at Bluehost strive to offer the best in the industry for Network and Server uptime. Like all shared hosting companies from time to time, we experience downtime.

Server and Network uptime are dependent on a variety of issues, ranging from the activity by our clients, traffic to other sites, hardware failure, to issues like hard-drive failure and file corruption. Most issues are resolved in approximately 15 minutes. However, on extreme issues, it may take more than 15 minutes to resolve. In these extremely rare circumstances, the server may require additional time to resolve the issue. This can take several hours and in very rare cases as much as a day to get your server back up and running.

We at Bluehost, unlike most hosting companies, will not charge you for leaving your hosting agreement early due to server downtime. Furthermore, we allow you to cancel your account at anytime without any penalties and with a pro-rated refund of the unused portion of your hosting agreement.

At any time, should you have questions or comments, you may contact us via Phone or Live Chat. We appreciate your business and look forward to a continued relationship of honesty and trust.

Yours truly,
Bluehost Management and Staff

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